Privacy Policy

Your privacy matters to Off Grid Design. This policy explains what information we collect, how we use it, and the choices you have.

1. Information we collect

We may collect information you provide directly and information collected automatically:

• Account information: name, email address, and other details you provide when creating an account or contacting us.
• Payment information: payment card or transaction data processed by our payment provider. We do not store full card details on our servers unless explicitly stated.
• Usage data: pages you visit, features you use, and other analytics collected automatically to help us improve the site.
• Cookies and similar technologies: small files and identifiers used to provide preferences, authentication, and analytics.

2. How we use your information

• To provide, maintain, and improve our services and features.
• To process transactions, send invoices, and manage payments.
• To communicate with you about your account, purchases, updates, and support.
• To personalize your experience and show relevant content.
• To detect, prevent, and respond to fraud, abuse, and technical issues.

3. Legal basis and sharing

We process your personal data where necessary to provide services, comply with legal obligations, or with your consent where required. We may share information with:

• Service providers who perform functions on our behalf (payment processors, hosting, analytics).
• Law enforcement or regulators when required by law or to protect our rights.
• Third parties with your consent or at your direction.

4. Cookies and tracking

We use cookies and similar technologies for session management, preferences, analytics, and advertising. You can control cookies through your browser settings and opt-out of certain analytics tracking where provided.

5. Data retention and security

We retain personal data as long as necessary to provide services, comply with legal obligations, or resolve disputes. We take reasonable technical and organizational measures to protect data, but no system is completely secure.

6. Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal data, and to object to certain processing. To exercise these rights, contact us via the contact page.

7. Children

Our services are not intended for children under 13 (or higher age where required). We do not knowingly collect personal data from children without parental consent.

8. Third-party links

Our site may contain links to third-party sites. We are not responsible for their privacy practices; check their policies before providing personal information.

9. Changes to this policy

We may update this policy. When we do, we will post the revised version on the site with an updated effective date. Continued use after changes indicates acceptance.

10. Contact

If you have questions about this policy or want to exercise your rights, please use the contact page.